|Hosting Service Guarantee and Cancellation Policy
At Skyway Networks, we believe that having satisfied customers isn't enough. Instead we focus on establishing long-term customer relationships that are based on reliability, trust, and loyalty. We believe that customers have a right to expect certain levels of service from their ISP. Both businesses and individuals frequently stake their livelihoods on the availability and reliability of these online services and anything less is not acceptable.
Unlike other ISPs, Skyway Networks is here for the long-term and we backup all of our hosting services with a guarantee designed to help ensure a great customer experience.
Our 30-Day Money Back Guarantee
Skyway Networks offers an unconditional 30-day money back guarantee to all of our web site hosting, application hosting, and email hosting customers. The guarantee starts the day a customer's service is activated and expires 30 days later. A customer shall have the right to cancel their account at any time during this 30 day period by notifying Skyway Networks by email. For more details about this guarantee, please refer to section 10.1 of the Master Service Agreement.
Service Cancellation Policy
For customers currently using a Skyway Networks service that they wish to discontinue, customers may notify Skyway Networks of their intent to cancel their service either by email or by U.S. mail. For more details, please refer to the section 3 of the Master Service Agreement.